Shipping & Returns Policy

Purchasing

  • Stock Availability: Items in your shopping cart are not guaranteed to be in stock until the purchase is completed. If an item sells out, you will be notified via email about the unavailable item.
  • Order Processing: During the checkout process, you will be shown the available shipping methods and their associated costs.

Shipping

  • Processing Time: Once we receive your order, please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays). This processing time is separate from the shipping time.
  • Tracking Information: After processing is completed and you order ships, you will receive a tracking number. Delivery typically takes 3-7 business days, depending on the carrier.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be unworn and unwashed without body odor or fragrance. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.


Exchanges (if applicable)
Please send it back to the address below and include a note with your order number and email address letting us know if its a return or an exchange.
ADDRESS TO BE PLACED HERE 

  • Return Eligibility: We accept returns for items that are in new, unworn, and resalable condition within 14 days from the delivery date of your order.
  • Return Label: You will receive a return label by email. The item must be shipped back within 14 days from the delivery date of your order.
  • Return Options: Once you initiate the return process, you will have two options:
    • Refund: Issued to the same payment method used for the purchase.
    • Exchange: Exchange for another item of your choice.
  • Defective or Incorrect Items: In the rare event that you receive a wrong or defective item, we apologize for the inconvenience. We will provide you with a prepaid return shipping label, and you can choose between a refund, or exchange. If you choose to exchange items:
    • Lower Priced Item: If the new item is of lower value, we will refund the difference.
    • Higher-Priced Item: If the new item is of higher value, we will send you an invoice to cover the price difference.

Refunds

  • Processing Time: Once a refund is approved, it takes 7-10 business days for the amount to be credited back to the original payment method, depending on the bank.
  • Shipping Costs: Please note that we do not refund shipping costs unless we made a mistake with your order.

Fraud Policy

  • Order Cancellation: We reserve the right to cancel any order that appears fraudulent based on our system's detection.
  • Verification: If you believe your order was mistakenly flagged as fraudulent, please contact our customer service to verify your information and resolve the issue.

Pre-Order Policy

  • Processing Time: If you are purchasing a pre-order item, please allow 7-14 days for your order to be processed and shipped.
  • Delivery Time: Once shipped, delivery times will vary based on the selected shipping method and carrier.


Customer Service Contact
Please send us an email at hello@legacybrandshop.com